Do you want to be the guide of the food companies saving the world? Is education in a commercial tech setting your forte? Are you driven by exemplary digital customer experiences? Our customers need you - and so does CarbonCloud!

Do you want to help food companies solve climate change?

Did you know that the food and beverage supply chain is responsible for 25% of today’s climate crisis? CarbonCloud’s mission is to make supply chain emissions the #1 topic in the food and beverage industry. We enable the Food & Beverage industry to reduce their emissions with the power of our SaaS platform. We combine data science with the latest climate tech for the sake of the F&B industry’s sustainable future.

As a Customer Success Manager (CSM), you will guide and support our customers from excited newcomers to active and happy long-term users of our platform. You will focus on onboarding, building relationships, and expanding our collaboration with our customers. Driven by passion and curiosity for people, you can quickly understand their needs and questions and find the right answer and appropriate solution.

You are proactive and data-driven, you answer questions before they arise, and you can guide and facilitate the customers’ self-service. Together, we will understand the customer journey and the key moments that make using CarbonCloud an extraordinary experience.

Since we are in an intense expansion phase, our ideal new CSM has made a couple of Customer Success journeys before. You understand the processes, you have seen the playbooks and worked in systems that aspire to build the best customer experience in the world.

You will:

• Onboard and collaborate with our customers to plan and establish strategic goals and key performance indicators.

• Become a guide for our customers and help them reach their objectives while making the most out of CarbonCloud. Become a guide for CarbonCloud on customer needs and how the organization can help them.

• Drive customer expansion and manage renewals: You are a key player in identifying upselling and cross-selling opportunities within our existing customer base that increase our revenue.

• Forecast and mitigate risks related to customer renewals and retention.

• Provide insights on the availability and applicability of new CarbonCloud features that fulfill customers' needs and requirements.

Qualifications:

• 2+ years experience in Customer Success, preferably from a SaaS Startup.

• Versatile team player. You can succeed in a fast-paced, rapidly changing environment while maintaining high levels of operational rigor and excellence.

• Excellent communication and relationship skills; you enjoy building relationships, overcoming obstacles, and conducting strategic customer communications.

• You are a self-starter with a natural talent for establishing effective working relationships in an open and approachable manner.

• Strong organizational skills.

• Demonstrated consistent achievement of key metrics: Retention, Expansion, and Customer Feedback.

• Pedagogical, with an ability to easily explain things in a simple way.

Additional information:

• Fixed monthly salary with an additional attractive rewards system

• Scope: Full-time employment (with a 6-month probationary period)

• 30 days of vacation annually

• Fitness subsidy of 2000 SEK

• Health insurance

• Pension

• Location: Central Gothenburg office, located at Aschebergsgatan 44

Please note: if you are not an EU citizen you must have full working rights aligned with Swedish laws.

About Carboncloud

CarbonCloud is a Software-as-a-Service, climate tech startup for the food & beverage industry. Our platform helps companies operating in the food system to map out, calculate, and reduce their emissions. CarbonCloud was founded in 2019 and backed by venture capital. We are a team of 25+ fast-moving, knowledgeable and positive people, headquartered in central Gothenburg. In our portfolio today we have customers in 16 countries and counting. Read more about us here!

General information

To ensure we get the best possible match, we will use theoretical and practical work-related tests during the recruitment process. We give great importance to personal qualities and cultural fit. More info about this will follow later on.

We apply a continuous selection to the roles we recruit for. We continuously match the CV and personality to the requirements profile we set up before starting the recruitment. So if you don’t want to miss this unique opportunity, apply today!