Do you want to empower the food industry to work with their climate footprint? Join the CarbonCloud Customer Success team and support our customers to translate digital LCAs into day-to-day business, with confidence and independence!

CarbonCloud is the food industry’s Climate Intelligence Platform. Our visual software enables food and beverage players identify, track, and optimize their climate footprint throughout the supply chain. As an important yet knowledge-intensive task, our customers often need our help in working with their climate footprint.

That’s when you come in as a Customer Support Specialist. You will contribute to the already high satisfaction of our client base with technical and scientific support. Primarily, you will help our customers on their learning journey of reducing product emissions with day-to-day operations: Responding to customer inquiries and concerns in a timely and professional manner; Communicating the scientific, technological, and business core of CarbonCloud clearly and concisely and supporting customers to fully understand how insights from CarbonCloud solve their challenges.

Who you are:

The star who will thrive in this position has applied technical skills, excellent communications skills, and gets energized from a fast-paced environment and seeing things move to done. You can put yourself in the customer’s shoes and see things from their point of view. You understand the utmost value a customer can get out of CarbonCloud based on their specific challenges and goals. You have an aptitude in grasping what is a priority for each customer and you can highlight the business opportunities when solving a customer’s pain point. You are structured in your work and with your insights on customer questions, you will help improve our platform by giving structured feedback to the product and science team.

Your key responsibilities:

• Respond to scientific and methodological questions regarding life cycle assessment (LCA) overall, and more specifically, supply chain modeling on the platform and ingredient data input.

• Guide customers through technical queries around the functionality of the platform. You will be helping and educating customers to troubleshoot technical issues they encounter while using the product.

• Keep our knowledge base up-to-date by identifying FAQs and adding new articles including performing the scientific research needed.

• Partake in internal process optimization, internally in the customer success team and cross-team collaboration.

• Review and verify our customers’ LCA models on the platform.

Skills & requirements:

• B.Sc./M.Sc. degree in Environmental Engineering, Mechanical Engineering, Sustainability Sciences or similar.

• Quantitative skills

• Knowledge in Life Cycle Assessment (LCA) and/or other environmental systems analysis

• Good Excel skills

• Proficient in professional English

Good to have:

• Knowledge in food processing

• Knowledge in agriculture

• Additional language skills

Additional information:

• Fixed monthly salary

• Scope: Full-time employment (with a 6-month probationary period)

• 25 days of vacation annually

• Fitness Subsidy of 2000 SEK

• Health insurance

• Pension for all permanent Employees

• Location: Central Gothenburg office located at Aschebergsgatan 44 with the opportunity of working remotely 2-3 days a week

• Start date: By agreement

Please note: if you are not an EU citizen you must have full working rights aligned with Swedish laws.

About Carboncloud

CarbonCloud is a Software-as-a-Service, climate tech startup for the food & beverage industry. Our platform helps companies operating in the food system to map out, calculate, and reduce their emissions. CarbonCloud was founded in 2019 and backed by venture capital. We are a team of team of 25 fast-moving, knowledgeable and positive people, headquartered in central Gothenburg. In our portfolio today you’ll find 65+ clients in 16 countries globally, and still counting. Read more about us here!

General information

To ensure we get the best possible match, we will use theoretical and practical work-related tests during the recruitment process. We give great importance to personal qualities and cultural fit. More info about this will follow later on.

We apply a continuous selection to the roles we recruit for. We continuously match the CV and personality to the requirements profile we set up before starting the recruitment. So if you don’t want to miss this unique opportunity, apply today!